The work we do, piece by piece.

Each piece is a job someone on your team does today. We do it instead, built around your operation.

Get the free analysis See it piece by piece

The same pieces, your own operation.

Every company combines them to fit, with its own rules and systems.

Answer every customer, at any hour

We reply to every message in seconds, with your company’s information.

WhatsApp · Sunday 11:12 pmExample

Voice note 0:14 · “Hi, I wanted to know how much the two-bedroom apartment is.”

Sapio

Hi. The two-bedroom is $420,000. Here’s the floor plan.

Answered in 9 s

Book and confirm

We offer open slots, book them and confirm the day before.

Orthopedics · WednesdayExample
  • 9:45 amFollow-up · Ignacia P.
  • 10:30 amRyan M. · via Instagram
  • 11:15 amOpen slot
  • 12:00 pmFollow-up · Tom V.

Appointment booked

Follow up

We pick up where people left off and send WhatsApp campaigns.

Follow-ups · FridayExample
  • 11:00 amValerie R. · offer a viewing
  • 12:30 pmPablo T. · revisit his quote
  • 4:00 pmJosefina A. · asked for 4 pm

Prospect re-engaged

Payment reminders

We remind every installment and tell your team when one goes unpaid.

WhatsApp · Cristóbal S.Example

Hi, how much of the down payment have I paid? I missed this month’s installment.

Sapio

You’ve paid 6 of 24 installments. No. 7 was due November 5: Paula, in collections, already has your case.

Task for Paula, collections

Hand your team what needs judgment

With the reason and the full context, and we make sure someone picks it up.

Complaint · Danielle F.Example
Customer
Danielle F. · Instagram
Order
51402 · white shirt, M
Reason
Arrived stained
Attached
Photo of the stain

Handed to Jessica, after-sales

Your CRM up to date, with no one filling it in

Every prospect goes in on their own, with what they said and how it ended.

Pipeline · OctoberExample
Leads
312
Quoted
9
Reserved
3
Signed
1 purchase promise

Nobody filled in a spreadsheet

Tell you every Monday what we did

What we did, four numbers and the improvement we suggest.

Your week · Monday 8:30 amExample
  • 71requests to approve (+9)
  • 248customer conversations
  • 4cases waiting for your team
  • 1proposal: parts to after-sales

Figures straight from your data

Read all your conversations

We show you what your customers want and how each conversation ends.

This week · 412 conversationsExample
  • Abdominal ultrasound25%
  • Booking appointments21%
  • Coverage and prices17%
  • Test results12%

Updated with every conversation

We work inside the tools you already use.

Your channels, your calendar, your ERP and your spreadsheets, just as you use them today.

  • WhatsApp
  • Instagram
  • Messenger
  • Gmail
  • Outlook
  • Google Calendar
  • Google Meet
  • Microsoft Teams
  • Odoo
  • PlanOK
  • Google Sheets
  • Shopify
  • Mercado Libre
  • HubSpot
  • Salesforce
  • Slack
  • Excel
  • Stripe
  • SAP
  • Notion
  • Zoom
  • Facebook
  • TikTok
  • WooCommerce
  • VTEX
  • Zendesk
  • PayPal
  • Google Drive
  • Calendly
  • LinkedIn
  • Telegram
  • QuickBooks
  • Asana
  • MySQL
  • Wix
  • Meta
  • Airbnb
  • n8n
  • FedEx
  • Google Analytics
  • PrestaShop
  • SharePoint
  • PostgreSQL
  • Cal.com
  • YouTube
  • DHL
  • OneDrive
  • Mailchimp
  • Twilio
  • Word
  • Dropbox
  • ClickUp
  • Mercado Pago
  • Google Ads
  • Booking.com
  • Zoho
  • Google Maps
  • WordPress
  • Sage
  • Discord
  • Intercom
  • Xero
  • Airtable
  • Trello
  • Typeform

Don’t see yours? If it has an API, we connect it.

Sofi: ask your operation.

Ask anything about your operation. She answers in plain words, only with your company’s data.

How many conversations went to my team last week, and how many are still unanswered?How long did we take to send the first reply by email in October?How many appointments were booked this month, and how many patients showed up?What are customers complaining about most this month?How many qualified leads came in through Instagram in September?

YYou

How many appointments were booked this week, and how many are confirmed?

Sofi

This week, 42 appointments were booked and 35 are already confirmed. The other 7 are for next week. The button below opens the 42 conversations they were booked in.

See the 42 conversations

Ask your operationExample

How we look after your data.

Each company, kept apart

Only your team and the Sapio expert who runs your company see your data.

A record of who reads your data

Every access is logged, who and when, and we’ll give you the report.

On an encrypted disk, copied daily

The database, files and backups, encrypted; a copy leaves the server every day.

Your data is yours

Download it whenever you like, and if you leave, we hand it over.

FAQ

Do I have to learn new software?

No. We do the work: we build each piece, run it and look after it. Your team logs in to Sapio to see what was done and pick up what we hand over.

Do I need every piece?

No. We use the ones your operation needs and build them with your rules. What works at one company becomes available to the next.

Can I see everything that gets said?

Yes. Every conversation stays in Sapio, with what the customer wrote, what we replied and what your team did. Anyone on your team can take over a conversation at any time.

What if a reply goes wrong?

Your team corrects it from the conversation. The correction is tested on similar cases before it sticks; if it doesn’t improve things, nothing changes and we ask you.

What do I need to get started?

Access to your channels and the information your team answers with today: prices, hours, policies. We connect and build the rest.

See how much of your work we can take on.

Start with a free analysis of your real conversations. The number is yours, whether you hire us or not.

Get the free analysis