IndustriesRetail & e-commerce
Your customers ask. We sell.
At any hour: we answer with your real stock, take the order and follow up with whoever didn’t buy.
- Saturday, 11:40 pm. Danielle asks on Instagram if the white T-shirt is still there in M.
- Sapio replies in 9 seconds, with your stock and your price.
- Danielle says yes, and the order goes to your Riverside store.
- Sapio tells her where and when to pick it up.
- And every Monday we tell you what sold.
What slips through today, we take care of.
Today: The customer who asks at 11:40 pm if their size is in stock buys somewhere else.
With Sapio: We reply in seconds with your stock, and take the order.
Today: They asked the price, didn’t buy, and no one followed up.
With Sapio: We message them the next day to close the sale.
Today: On Black Friday your team can’t keep up and questions pile up.
With Sapio: We answer everyone at once, at any hour.
Today: A complaint with a photo gets buried in the inbox.
With Sapio: We hand it to your team with the order, the photo and the reason.
Built to fit your store, inside the tools you already use.
If your store or ERP has an API, we connect it ourselves; if not, we start from your product spreadsheet.
WhatsApp
Instagram
Messenger
Gmail
Outlook
Odoo
Google Sheets
Shopify
Mercado Libre
HubSpot
Salesforce
Slack
Excel
Stripe
SAP
Notion
Zoom
Facebook
TikTok
WooCommerce
VTEX
Zendesk
PayPal
Google Drive
Calendly
LinkedIn
Telegram
QuickBooks
Xero
Zoho
Airtable
Trello
Asana
MySQL
Wix
Meta
Airbnb
n8n
FedEx
Google Analytics
PrestaShop
SharePoint
PostgreSQL
Cal.com
YouTube
DHL
OneDrive
Mailchimp
Twilio
Word
Dropbox
ClickUp
Mercado Pago
Google Ads
Booking.com
Google Maps
WordPress
Sage
Discord
Intercom
Typeform
Don’t see yours? If it has an API, we connect it.
You pay per resolved question.
Only questions we resolved from start to finish, without your team, count.
What fails on our side isn’t charged.
Pricing and guarantee, in detail912questions resolved without your team
No charge to you: 62 questions resolved without your team
FAQ for retail & e-commerce
Does it work with my online store?
Yes, if it has an API or can export its catalog. We read products, prices and stock from wherever they already live —your store, your ERP or a spreadsheet— and we do the connecting. Internal data such as costs or recipes stays out, so it can’t be revealed even to someone claiming to be on your team.
What if my stock is wrong or my system goes down?
We answer with what your system says at that moment, so the answer is only as good as your stock. If your system stops responding or sends an empty catalog, we don’t make anything up: we keep the last good catalog, hand the conversation to your team and find out before you do.
What about Cyber Day, Black Friday or the holidays?
Each conversation is answered on its own, so no queue builds up even when they all arrive at once. Before the event we load your promotions and delivery terms, and anything past your cap is on us.
How do you handle a complaint or a return?
We reply right away, explain your policy and hand the case to the right person with the order, the photo and the reason; exceptions are your team’s call. If nobody picks it up, we remind them by email, and if a customer asked for a person and nobody answered within 15 minutes, the alert comes to us.
Will it sound like my brand?
Yes. It speaks on behalf of your store, with the tone and reply length you choose, and without emojis if you prefer. If you don’t like a reply, your team corrects it once and the lesson applies to every similar case, tested before it goes live.
Your next customer is already asking if it’s in stock.
Start with a free analysis of your store’s conversations.
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