Your patients ask for appointments. We book them.

No. It handles the administrative side (appointments, prices, accepted insurance, test prep) using what your clinic gives us, and every clinical question goes to your team. Rules you set, like never discussing doses, are checked on every reply before it goes out.

If it has an API, yes: we’ve done it with the scheduling system of a network of clinics, across its locations and specialists. If you don’t schedule online, we use Sapio’s scheduler, and telehealth visits can go to Google Calendar or Outlook.

Yes, using what your clinic gives us: which insurers and agreements you accept, how payment works and what to bring. It doesn’t calculate what each patient’s plan covers: your team or the insurer confirms that.

What’s in the conversation and the schedule: name, contact details, the appointment and what the patient wrote. We don’t access medical records, each patient can only see and change their own appointments, and data is stored encrypted, with a daily backup kept off the server.

It goes to whoever you choose (front desk, nursing or a doctor) with the patient, the appointment and the question already written up, so no one has to ask twice. If no one picks it up in time, we let you know.